Refund Policy

KW Native is a service, not a product on a shelf. Once we have done work, that work cannot be un-done. So refunds are tied to how much work has actually been performed, not to whether you changed your mind afterwards.

We would rather refund you than deliver something you do not want. If you are unhappy, tell us before you dispute a payment · we will almost always sort it out.

If you have paid but not yet submitted your intake form, and we have not begun work, you get a FULL refund. No questions, no deductions.

Once we have begun building, you may cancel and we will refund your fee less the work already performed, charged at a fair and proportionate rate. We will show you what was done.

Once you have received a working TestFlight build, the core of the work has been delivered and the fee is non-refundable.

This is not us washing our hands of it. If the build does not do what we said it would, we fix it · see section 6.

If you are a consumer in the UK buying at a distance, you have a statutory 14-day right to cancel.

Because our turnaround is short, we start work inside that window · but only if you ask us to. When you submit the intake form you are expressly asking us to begin, and you acknowledge that if we complete the service within the 14 days you lose the right to cancel.

If you cancel within the 14 days after we have started but before we finish, you pay only for the work done up to that point. Nothing in this policy removes your statutory rights.

If the rejection is caused by something in the native shell we built, we fix it and resubmit at no charge, for as long as it takes. That is our problem, not yours, and it is not a refund situation · it is a fix situation.

If the rejection is caused by your web application itself · its content, business model, in-app purchase rules, missing account deletion, or a compliance issue on your side · your plan still includes ONE free resubmission, and we will tell you plainly what needs to change. It is not, however, grounds for a refund of work we have already done.

App Store and Google Play approval is Apple's and Google's decision, and no one can honestly guarantee it. What we guarantee is our own work.

The £199 per year retainer can be cancelled at any time and will not renew. We do not refund the current year part-way through, because the annual rebuild work is done once, up front, for the year.

Email kwnative@kraftwire.com with your order details and what went wrong. We will respond within 5 business days, and pay any refund due to the original payment method within 14 days of agreeing it.